Privacy Notice

 Another Hope Counselling & Psychotherapy Service (“we”, “our”, “us”) is committed to protecting your privacy when you use our website. We collect only the information necessary to respond to enquiries, maintain security, and improve your browsing experience. This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our website.​
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We comply with the UK General Data Protection Regulation (UK GDPR) and follow guidance from the Information Commissioner’s Office (ICO). This website is hosted on the Wix.com platform, which may process data on our behalf as part of providing secure website hosting and related services.

 

1. Who We Are

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Data Controller:

Adeola Iluyomade

Another Hope Counselling and Psychotherapy Service

Address: 8 Tinshill Lane, Horsforth, Leeds. LS16 7AP

Email: ask@anotherhope.co.uk

Phone: 07578317246​

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Another Hope Counselling & Psychotherapy Service, led by Adeola Iluyomade, provides counselling and psychotherapy to adults. Coaching, mentoring, and training may also be offered where appropriate. Each service may involve different types of communication or assessment, depending on your needs.

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2. What Personal Data We Collect

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We may collect the following types of information:

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a. Information You Provide Directly

•            Name

•            Contact details (email, phone number)

•            Enquiry details submitted through forms

•            Information shared during therapy sessions (handled confidentially and separately from website data)

 

If for ​coaching/mentoring/training, often similar to counselling, but may include:

• Goal‑setting information

• Professional background

• Training participation records

 

b. Automatically Collected Data​

Through cookies and similar technologies (see our Cookies Policy), and depending on what you do on our website we may collect:

•            IP address

•            Browser type

•            Device information

•            Pages visited

•            Time spent on the site

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c. Third‑Party Data​

If you use external tools embedded on our site (e.g., scheduling widgets, maps), those providers may collect data according to their own policies.

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3. For young people under 18
We require permission from a parent or guardian, alongside age‑appropriate written consent from the young person, before collecting or processing any personal information.

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4. How We Use Your Data​

We use your personal data for the following:

•            Respond to enquiries and communicate with you

•            Assess suitability for counselling, psychotherapy, and, if you request, coaching, mentoring, or training

•            Provide the services you request

•            Maintain accurate records

•            Manage appointments and communication

•            Improve our website and services

•            Ensure safety, safeguarding, and legal compliance

•            Maintain website security and functionality

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We do not use your data for marketing without your explicit consent.

 

5. Lawful Basis for Processing​

We process your personal data to provide our services, ensure quality, and carry out statistical or administrative functions. We rely on the following lawful bases under the UK GDPR:
•     Consent — when you submit an enquiry, opt in to communication, or agree to cookies
•     Contract — when you engage in counselling, psychotherapy, or (where applicable) coaching, mentoring, or training
•     Legal obligation — for safeguarding, record‑keeping, or regulatory requirements
•     Legitimate interests — to ensure website functionality, respond to enquiries, and improve our services
Nothing in this policy limits or excludes liability where such limitation or exclusion is prohibited by law.

6. Online Sessions​

If sessions take place online (e.g., via Microsoft Teams), we ensure that:
•     sessions are not recorded
•     secure, encrypted platforms are used
You are responsible for ensuring your own privacy and confidentiality at your location during online sessions.

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8. How We Store and Protect Your Data​

We take the security of your data seriously and have put in place processes to ensure it remains secure. We take appropriate technical and organisational measures to protect your data, including:

 

•            Secure storage systems

•            Encrypted communication where possible

•            Access controls

•            Confidential handling of therapy notes and coaching notes

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Wix.com also provides secure hosting and data protection measures. 

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There are, however, internet risks to passing your information over a public network, and we cannot guarantee the security of data handled that way.

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9. Do we Share Your Data with anyone?​​

We use your personal information only for the purposes for which it was collected. We do not sell, trade or share your data for marketing.

However, there are specific circumstances in which your data may be shared when necessary:

• With professional bodies or authorities when required by law

For example, if we believe you or someone else is at risk of harm, we may need to share relevant information with appropriate services. We will always aim to discuss this with you first unless doing so would increase risk.

• With trusted service providers who support our operations under strict confidentiality agreements

These may include email providers, website hosting services, or analytics tools that help us deliver and improve our services. These third parties have access to personal information only as needed to perform tasks on our behalf and are not permitted to disclose or use it for any other purpose.

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10. For how long will we retain your data?

​We take the security of your personal information seriously. Your data is stored securely using encrypted systems and protected in line with UK GDPR requirements. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.

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Personal data is only stored for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. We may hold some types of data for up to seven years, or longer where required by professional guidance.

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11. Your Data Rights

You have rights over your personal information. This includes the right to access the data we hold about you, to ask us to correct anything that is inaccurate, and to request deletion in certain circumstances. You can also ask us to limit how your data is used, object to certain types of processing, or withdraw your consent if you have previously given it. In some cases, you may request a copy of your data in a portable format. If you wish to exercise any of these rights, please contact us using the details provided.

 

You will need to provide evidence of identification, and your request will be processed within one month. The response will usually be in the form of an appointment listing and include a description of any personal information held.

 

If you have any questions or if you don’t feel the response or information was handled appropriately, please contact us first. You may appeal to the Information Commissioner’s Office (ICO).

12. ​Updates to This Policy​

We may update this Privacy Policy from time to time without prior notice to reflect changes in law or our practices. The “Last updated” date will indicate the latest revision.